Primary Care's #1 chatbot, EDATT, helps NHS organisations balance healthcare demand through patient empowerment and digital enablement.
NHS Digital
Approved Supplier
Crown Commercial Service
Supplier
Cyber Essentials
Accreditation
GDPR Compliant
NHS Digital DSP Toolkit
(J8B1T)
Empower patients with SMART navigation. Allow your digital support assistant to capture, redirect and solve complex patient queries reducing your workload by 20%.
Add a friendly face to your digital support assistant to aid patient engagement and increase adoption.
Meet Kaprice, Sully, Mali and friends...
Personable, memorable, helpful.
Who will you create?
Built to integrate with all telephony systems, website suppliers, online consultation and self-booking platforms.
Your locally trained digital support assistant can understand and handle complex admin queries.
Automate community and ARRS signposting to reduce demand coming into General Practice.
Bespoke pathways giving patients the support they need to get online and access health and care services.
A trusted digital partner of GP surgeries, PCNs, ICBs and the NHS since 2009.
100% of EDATT partners would recommend the EDATT chatbot to other GP surgeries.
Halve telephone queue times by introducing automated signposting and support for patients to adopt and utilise self-service tools.
Increase uptake and usage of the NHS App. Reduce DNAs, increase digital cancellations, online prescription orders and access to medical records with personalised support for patients.
Launched in 2023, EDATT is live and supporting patients across the whole of the UK.
Improve patient access and experience whilst reducing health inequalities with natural language processing, language detection and dynamic translation.
Offer automated patient support in 60+ languages leveraging NLP and language detection with Microsoft AI integration.
Track and evidence access improvement with this first-of-its-kind access dashboard powered by Primary Care Analytics
FANTASTIC product and the whole process was exemplary of how digital tools should be rolled out in the NHS!
Love the type option! I just asked a question and got an answer with a form for me to submit 👍
Helped me do what I needed to do without having to contact the surgery, very quick and easy to use.
Straight forward and easy to use. I've just ordered my prescription online for the first time. Thank you!!
The benefits we experience continue to increase but most importantly for us, my reception team are happier!!
Didn't know I could book appointments on the NHS App. Very straight forward/ prompt without having to queue 😊
Thank you Hanley Consulting, EDATT is a must for all practices...you just have to look at the data, you would be silly not to have it 🤍
Not only did the product stand out as a 'must have' product, the genuine care for the practice to succeed surpassed any interaction I have had with other consultancies and suppliers.
My staff can focus on the tasks they should be focusing on and with a much lower volume of calls coming through, they can answer calls more effectively and patients are much less frustrated as they're getting through quicker.
One of the most remarkable aspects of our partnership with Hanley Consulting has been the continuous support following the EDATT launch
Delivery was exceptional and required little from my practices - a breath of fresh air. Thank you Hanley Consulting. Not just a smooth implementation but a product we saw results immediately with.
The implementation phase, often regarded as a challenging period, was incredibly smooth due to the dedication and meticulous planning of the Hanley Consulting team.
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