An Automated Assistant for General Practice

Primary Care's #1 chatbot, EDATT, helps NHS organisations balance healthcare demand through patient empowerment and digital enablement.

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EMPOWER

PATIENTS

Fully compliant accredited NHS supplier

NHS Digital
Approved Supplier

Crown Commercial Service
Supplier

Cyber Essentials
Accreditation

GDPR Compliant

NHS Digital DSP Toolkit
(J8B1T)

Free up capacity with automated signposting and patient self-service.

Empower patients with SMART navigation. Allow your digital support assistant to capture, redirect and solve complex patient queries reducing your workload by 20%.

Custom avatars

Add a friendly face to your digital support assistant to aid patient engagement and increase adoption.

Meet Kaprice, Sully, Mali and friends...
Personable, memorable, helpful.

Who will you create?

Utilise existing digital tools

Built to integrate with all telephony systems, website suppliers, online consultation and self-booking platforms.

Solve complex queries

Your locally trained digital support assistant can understand and handle complex admin queries.

Expand self-referrals

Automate community and ARRS signposting to reduce demand coming into General Practice.

Personalised patient support

Bespoke pathways giving patients the support they need to get online and access health and care services.

Not just a supplier.

A trusted digital partner of GP surgeries, PCNs, ICBs and the NHS since 2009.

5.0

Partner satisfaction score

100% of EDATT partners would recommend the EDATT chatbot to other GP surgeries.

50%

less call queuing

Halve telephone queue times by introducing automated signposting and support for patients to adopt and utilise self-service tools.

>65%

NHS App uptake

Increase uptake and usage of the NHS App. Reduce DNAs, increase digital cancellations, online prescription orders and access to medical records with personalised support for patients.

1m+

active patients served

Launched in 2023, EDATT is live and supporting patients across the whole of the UK.

Reducing barriers in over 60 languages.

Improve patient access and experience whilst reducing health inequalities with natural language processing, language detection and dynamic translation.

Dynamic Translation

Offer automated patient support in 60+ languages leveraging NLP and language detection with Microsoft AI integration.

Advanced Analytics

Track and evidence access improvement with this first-of-its-kind access dashboard powered by Primary Care Analytics

Don't take our word for it.

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up to date.

Receive exciting product news and NHS Primary Care updates from the team behind EDATT.

Start freeing up valuable capacity at your practice now with the EDATT automated assistant.

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GP surgeries, register below.